Shipping & Returns

Shipping

Excluding launch days, all orders placed before 3pm will be dispatched the same working day. Once dispatched your order should arrive within the approximate timescales:

United Kingdom:
Royal Mail Standard (2-4 business days) - £3.99

USA & Canada:
International Standard (3-17 business days) - £14.99

Australia & New Zealand:
International Standard (3-17 business days) - £14.99

Europe:
International Standard (2-11 business days) - £9.99

Rest of World:
International Standard (3-17 business days) - £14.99

Note that FAKER STUDIOS is not responsible for any customs or import charges.

Returns

Items purchased on fakerstudios.co are eligible for return or exchange within 14 days of delivery. To initiate a return or exchange please contact us at fakerstudios.co@gmail.com.

All items must be unworn in their original condition, with all original tags and packaging intact to be eligible for return. You have a legal obligation to take reasonable care of the Products while they are in your possession.

We recommend that you return products in their original packaging to ensure the necessary protection when in transit. We also recommend that returned goods be sent via insured, traceable delivery for your protection.

Please note that returns are currently not free and it will be the full duty of the customer to pay for the return of any item bought with us. Please also be aware that we are not liable for items that are lost or damaged during transit and we strongly recommend that all returns are sent using recorded delivery.

  

Exchanges

Exchanges requested online are only processed upon receipt of returned merchandise and are based on stock availability at that time. We are not able to reserve or guarantee stock in advance. Exchanges are shipped to you free of charge. Should you be interested in a different colour or style, or if the product page states the product is low in stock, please register your return request for a refund, and simply purchase the new piece(s) separately at fakerstudios.co.

  

Refunds

All returns that are shipped back within the 14-day time period will be refunded to the original form of payment. Please note that in case of a written notice and proof of a return to fakerstudios.co within 14 days upon arrival, we will issue a refund latest on day 14. In case we have not received written proof of a return, we allow 30 days to issue a refund.

Returns Address:
FAKER STUDIOS RETURNS
1 Haze Wood Close
Selling, Faversham
ME13 9FG